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Post by beachboy on Mar 1, 2015 18:52:15 GMT 12
I think that what has most people angry is the fact that live steams were done from Rotorua before and failed and the same has happened again and the blame is being past onto someone else yet again. It should had been advertised that the quality would be quite poor if there was cloud cover but this wasn't the case so people have a right to be pevved off.
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Post by boner87 on Mar 1, 2015 18:57:20 GMT 12
I was gutted he couldn't pinch a stream and put the cricket on while we were waiting haha
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Post by tank11 on Mar 1, 2015 19:06:28 GMT 12
The cloud cover may explain night one but night two was clear, I was one of the poor buggers that had to sit through 3.5 hours of shear lunacy..........
(just added the decimal point, lol)
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Post by screaminV8 on Mar 1, 2015 19:19:06 GMT 12
The cloud cover may explain night one but night two was clear, I was one of the poor buggers that had to sit through 35 hours of shear lunacy.......... Don't think it's just cloud. Clear sky here right now and Sky has just stuffed out with the "atmospheric conditions" message and/or just breaking up. Keep up the great work STM! ! Be all good once technical issues sorted! :-) |
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Post by mordecai on Mar 1, 2015 20:22:48 GMT 12
has there been any mention of refunds or a half refund at all
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Post by Dirt_Fan on Mar 1, 2015 21:20:51 GMT 12
For those who may not have seen I believe it was Steve, put up a post on Facebook I'll put the relevant parts here...
This weekend my company attempted to Livestream out of Rotorua Speedway.
The track doesn't have fibre, vdsl and the adsl is slow as well. Mobile sites get over loaded with big events so I couldn't use this either leaving me with my IP Star Baycity Farmside Satellite. I like things PERFECT so arranged a trained technician to mount the dish confirm.the signal (The Satellite is approx 38,000 kms away). The most important thing I asked and paid for was a secure priority connection. With lots of people using satellite dishes in rural locations Internet speeds fluctuate badly. I paid to have my own secure connection. We knew what our speeds would be and worked the quality of our stream around that. Night One we suffered a massive drop out. Rain, Thick heavy cloud was what I was told created the drop outs. Atmospheric was what a professional told me and I advised people of this. I didn't lie, I trusted the words a trained professional. What we went on to find in the afternoon yesterday when another Satellite technician asked if he could help was that we were NEVER given the priority connection we'd asked for. We had parts replaced on the dish to increase the speeds and contacted Baycity Farmside who confirmed the connection and promised that we'd have the connection speed altered.
Last night started well but at 8pm last night the upload speed suddenly dropped through the floor. We contacted our streaming company Full Flavour and they attempted to contact BayCity Farmside who didn't answer. The technician tried to contact people from the company and they didn't answer. It was completely out of our control at that point.
It hurts, I've spent hundreds and hundreds of thousands of dollars to help raise the profile of NZ Speedway. I was screwed over by a service provider and in turn failed the Speedway public of New Zealand.
So not only did you punters pay for a service that you didn't receive, so did Steve which is the reason why you all had the issues.
Sometimes it helps to have the facts.
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Post by mordecai on Mar 1, 2015 21:35:22 GMT 12
For those who may not have seen I believe it was Steve, put up a post on Facebook I'll put the relevant parts here... This weekend my company attempted to Livestream out of Rotorua Speedway. The track doesn't have fibre, vdsl and the adsl is slow as well. Mobile sites get over loaded with big events so I couldn't use this either leaving me with my IP Star Baycity Farmside Satellite. I like things PERFECT so arranged a trained technician to mount the dish confirm.the signal (The Satellite is approx 38,000 kms away). The most important thing I asked and paid for was a secure priority connection. With lots of people using satellite dishes in rural locations Internet speeds fluctuate badly. I paid to have my own secure connection. We knew what our speeds would be and worked the quality of our stream around that. Night One we suffered a massive drop out. Rain, Thick heavy cloud was what I was told created the drop outs. Atmospheric was what a professional told me and I advised people of this. I didn't lie, I trusted the words a trained professional. What we went on to find in the afternoon yesterday when another Satellite technician asked if he could help was that we were NEVER given the priority connection we'd asked for. We had parts replaced on the dish to increase the speeds and contacted Baycity Farmside who confirmed the connection and promised that we'd have the connection speed altered. Last night started well but at 8pm last night the upload speed suddenly dropped through the floor. We contacted our streaming company Full Flavour and they attempted to contact BayCity Farmside who didn't answer. The technician tried to contact people from the company and they didn't answer. It was completely out of our control at that point. It hurts, I've spent hundreds and hundreds of thousands of dollars to help raise the profile of NZ Speedway. I was screwed over by a service provider and in turn failed the Speedway public of New Zealand. So not only did you punters pay for a service that you didn't receive, so did Steve which is the reason why you all had the issues. Sometimes it helps to have the facts. that's of lil comfort to me I paid 60 dollars for buffering and pixelated pics
id be happy with a half refund
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Post by Dirt_Fan on Mar 1, 2015 21:48:51 GMT 12
For those who may not have seen I believe it was Steve, put up a post on Facebook I'll put the relevant parts here... This weekend my company attempted to Livestream out of Rotorua Speedway. The track doesn't have fibre, vdsl and the adsl is slow as well. Mobile sites get over loaded with big events so I couldn't use this either leaving me with my IP Star Baycity Farmside Satellite. I like things PERFECT so arranged a trained technician to mount the dish confirm.the signal (The Satellite is approx 38,000 kms away). The most important thing I asked and paid for was a secure priority connection. With lots of people using satellite dishes in rural locations Internet speeds fluctuate badly. I paid to have my own secure connection. We knew what our speeds would be and worked the quality of our stream around that. Night One we suffered a massive drop out. Rain, Thick heavy cloud was what I was told created the drop outs. Atmospheric was what a professional told me and I advised people of this. I didn't lie, I trusted the words a trained professional. What we went on to find in the afternoon yesterday when another Satellite technician asked if he could help was that we were NEVER given the priority connection we'd asked for. We had parts replaced on the dish to increase the speeds and contacted Baycity Farmside who confirmed the connection and promised that we'd have the connection speed altered. Last night started well but at 8pm last night the upload speed suddenly dropped through the floor. We contacted our streaming company Full Flavour and they attempted to contact BayCity Farmside who didn't answer. The technician tried to contact people from the company and they didn't answer. It was completely out of our control at that point. It hurts, I've spent hundreds and hundreds of thousands of dollars to help raise the profile of NZ Speedway. I was screwed over by a service provider and in turn failed the Speedway public of New Zealand. So not only did you punters pay for a service that you didn't receive, so did Steve which is the reason why you all had the issues. Sometimes it helps to have the facts. that's of lil comfort to me I paid 60 dollars for buffering and pixelated pics
id be happy with a half refund
Little comfort for you? Your out $60 how much do you think Steve is out after paying for what was no doubt an expensive service that wasn't delivered? People are making out like the $60 they are out is going to make the lose their house. The amount Steve could be out could cost him his business. |
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Post by mordecai on Mar 1, 2015 22:09:17 GMT 12
yes will anything with speedbox attached to it from now on i will not waste another hard earned dime
burnt 3 times is enough for me |
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Post by mordecai on Mar 1, 2015 22:10:24 GMT 12
and ive had no reply to my message s which is very poor form
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Post by babylon567 on Mar 1, 2015 22:10:45 GMT 12
For those who may not have seen I believe it was Steve, put up a post on Facebook I'll put the relevant parts here... This weekend my company attempted to Livestream out of Rotorua Speedway. The track doesn't have fibre, vdsl and the adsl is slow as well. Mobile sites get over loaded with big events so I couldn't use this either leaving me with my IP Star Baycity Farmside Satellite. I like things PERFECT so arranged a trained technician to mount the dish confirm.the signal (The Satellite is approx 38,000 kms away). The most important thing I asked and paid for was a secure priority connection. With lots of people using satellite dishes in rural locations Internet speeds fluctuate badly. I paid to have my own secure connection. We knew what our speeds would be and worked the quality of our stream around that. Night One we suffered a massive drop out. Rain, Thick heavy cloud was what I was told created the drop outs. Atmospheric was what a professional told me and I advised people of this. I didn't lie, I trusted the words a trained professional. What we went on to find in the afternoon yesterday when another Satellite technician asked if he could help was that we were NEVER given the priority connection we'd asked for. We had parts replaced on the dish to increase the speeds and contacted Baycity Farmside who confirmed the connection and promised that we'd have the connection speed altered. Last night started well but at 8pm last night the upload speed suddenly dropped through the floor. We contacted our streaming company Full Flavour and they attempted to contact BayCity Farmside who didn't answer. The technician tried to contact people from the company and they didn't answer. It was completely out of our control at that point. It hurts, I've spent hundreds and hundreds of thousands of dollars to help raise the profile of NZ Speedway. I was screwed over by a service provider and in turn failed the Speedway public of New Zealand. So not only did you punters pay for a service that you didn't receive, so did Steve which is the reason why you all had the issues. Sometimes it helps to have the facts. that's of lil comfort to me I paid 60 dollars for buffering and pixelated pics
id be happy with a half refund
hopefully STM will now chase up the Star Baycity Farmside Satellite and get compensation from them as they sc..wed him big time by the sounds of it |
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Post by Admin on Mar 1, 2015 22:16:49 GMT 12
that's of lil comfort to me I paid 60 dollars for buffering and pixelated pics
id be happy with a half refund
Little comfort for you? Your out $60 how much do you think Steve is out after paying for what was no doubt an expensive service that wasn't delivered? People are making out like the $60 they are out is going to make the lose their house. The amount Steve could be out could cost him his business. At the moment Steve's not out anything , he is in profit. He has been paid by all his customers for a service not provided(to a reasonable level at least). There is a risk when undertaking a business venture but it's a risk you assume by doing so. The risk doesn't pass to the end consumer and allow you to profit come what may. I dare say there will be a lot of people that will let the loss slide and they have the right to make that choice. Others will want to be compensated and that's their right too. It's up to Steve to seek recompense from his supplier. He is in a bad spot right now but people telling other people they should suck it up is no help at all. To some people on minimum wage $60 is a considerable sum too , don't judge others by your own circumstances. |
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Post by Admin on Mar 1, 2015 22:20:37 GMT 12
and ive had no reply to my message s which is very poor form Give them a few days to get their heads around it, I have faith you are dealing with people of integrity. |
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Post by mordecai on Mar 1, 2015 22:25:35 GMT 12
and ive had no reply to my message s which is very poor form Give them a few days to get their heads around it, I have faith you are dealing with people of integrity. ok ill take your advice |
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Post by penman on Mar 2, 2015 7:25:20 GMT 12
I think that what has most people angry is the fact that live steams were done from Rotorua before and failed and the same has happened again and the blame is being past onto someone else yet again. It should had been advertised that the quality would be quite poor if there was cloud cover but this wasn't the case so people have a right to be pevved off. That's ridiculous Beachboy. Why would advertise something as "poor quality is possible". It's not a fire sale or smoke-damaged goods, or cereal that's past its best-by date at the local cut price supermarket. I couldn't offer the product or service my company provides and manage to survive - my customers would laugh me out of town. And I certainly wouldn't manage to pick up any new business. I'd be better off to not take the job on in the first place. And yes, I've had issues with some of MY suppliers in the past, but any costs associated with that have had to come out MY pocket to remedy...especially if I value my customers enough. |
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Post by BarryB on Mar 2, 2015 7:38:34 GMT 12
that's of lil comfort to me I paid 60 dollars for buffering and pixelated pics
id be happy with a half refund
Little comfort for you? Your out $60 how much do you think Steve is out after paying for what was no doubt an expensive service that wasn't delivered? People are making out like the $60 they are out is going to make the lose their house. The amount Steve could be out could cost him his business. Dirtfan, I'm a HUGE supporter of what StM is doing, work with him here and there and we have talked about other things in the future, but mordecai makes a good point. The end user ALWAYS has a right to what they expect (not just with speedway streams, but with anything in life). They have bought something, not made a donation. Some of the language and vitriole aimed at StM (and Speedbox in the past) is totally unacceptable however. I just hope it can all be resolved satisfactorily, but sadly I suspect hell might freeze over before anybody attempts another live stream out of Rotorua. Barry B |
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Post by Devilracer on Mar 2, 2015 8:38:54 GMT 12
I say we fix it all by giving refunds, Let STM shut up shop. NO more live streams anywhere in the country and if you cant attend. TOUGH. That way there is no more moaning or people being abusive.
At the end of the day, it is an internet/satellite based product of which there is NO guarantee of reliability. This is no different to Sky TV. Do people ring them when they get Atmospheric conditions on the screen saying i want part of my monthly subs back? I think not and you would be laughed at if you tried. I worked for them for long enough.
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Post by Deleted on Mar 2, 2015 9:48:23 GMT 12
While the people behind this Livestream fiasco may be passionate and well-meaning, perhaps they don’t seem to appreciate that being naive, inexperienced, and underfunded is hurting both them and others.
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Post by Admin on Mar 2, 2015 9:48:44 GMT 12
I say we fix it all by giving refunds, Let STM shut up shop. NO more live streams anywhere in the country and if you cant attend. TOUGH. That way there is no more moaning or people being abusive. At the end of the day, it is an internet/satellite based product of which there is NO guarantee of reliability. This is no different to Sky TV. Do people ring them when they get Atmospheric conditions on the screen saying i want part of my monthly subs back? I think not and you would be laughed at if you tried. I worked for them for long enough. There are successful live streams running at other speedways, Rotorua is a special challenge but people weren't buying tickets in a lottery. I'm sure Sky get plenty of complaints when one of their PPV live events falls over(does it ever happen?) as opposed to a break in general transmission. Add to that their breaks in transmission tend to occur for a short period and are a very small percentage of the whole. GET REAL. |
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Post by BarryB on Mar 2, 2015 9:53:57 GMT 12
While the people behind this Livestream fiasco may be passionate and well-meaning, perhaps they don’t seem to appreciate that being naive, inexperienced, and underfunded is hurting both them and others. I'm not sure they could be described as inexperienced OR underfunded, but maybe they were naive to believe that what THEY were sold would actually be delivered upon as well. And once they were screwed, so was everybody else. Without passing judgement on anybody, it's just a sad situation really... Barry B |
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