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Post by Hooncorp on Dec 17, 2009 10:49:18 GMT 12
Am I the only one?
Picked up friends at the airport after 26 hours in the air. They have a rental car all sorted with U Save Car Rentals. This is not an ad, they did a great job, but I rang the 018 for their phone number in a clear voice. No plobelm meesa, we give you number. Through comes the text for Save You childcare who strangely didn't seem to know about the hire car they had arranged. Also, to make matters worse, they get phone calls like this very often.
Rang again, spelt the name of the company very slowly and deliberately, guess what? Right number, job done.
Bring back the Kiwis !!!!!!
Am I the only one??
Hooncorp.
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Post by totspete on Dec 17, 2009 11:13:14 GMT 12
Have made four 45min calls to the same parent company's faults service in the past week -- apparently it's too hard to have a working phone line AND internet -- although i can have one or the other.
The frustrations are enormous, compounded by the call centre operator repeating my first name 50 times in a pacifying tone ...
Thank heavens for ``Phil'' (an Englishman, coincidentally) who took my call, understood the issue and solved the problem.
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Post by Ricoshea on Dec 17, 2009 12:31:23 GMT 12
gosh
its not just me
had a problem with a fax service ( like call minder ), many phone calls, they wanted to send a fax to me to check the line was ok, did not understand/comprehend that it was a service provider fault, not a line fault, never ever rang me back, never fixed the problem, i gave up and cancelled the service.
to this day i reckon the problem was that they spoke english but did not understand it.
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Post by mod46c on Dec 17, 2009 13:04:27 GMT 12
Bring back the Kiwis !!!!!! Unfortunately New Zealands are to tight to pay the extra required to have a New Zealander answer the phone, so while they will have a whinge about it, its not actually enough of an issue for them change suppliers. |
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Post by Hooncorp on Dec 17, 2009 16:00:32 GMT 12
Fair enough mod46c, I understand the economics of their decision, and Im not a racist person. I believe they are doing the best they can especially to deal with the New Zealand language, some say the hardest accent to understand??
But, I ask the question, how much will this type of behaviour stop the Me's of the world using their service and ringing a friend instead, asking more people at reception, taking alternate measures and thus costing the provider in me not using their product. Im simply asking, am I the only one? It would appear not.
Regards,
Hooncorp.
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Post by Murray Guy (Grandad) on Dec 17, 2009 16:19:12 GMT 12
Bring back the Kiwis !!!!!! to have a New Zealander answer the phone, so while they will have a whinge about it, its not actually enough of an issue for them change suppliers. We were never asked.  It's not about Kiwis being too tight. It's about a short sighted belief they are maximising returns on investments (profits), not appreciating that the reduced level of service will ultimately result in reduced turnover. |
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Post by Dirt_Fan on Dec 17, 2009 17:16:47 GMT 12
Sadly a company will spend less money to make more instead of spending money to make money (in line with murrays comment)
You are not the only one hooncorp, on a number of occasions i have been dealing with a person who has trouble with the english language and i have asked to speak with someone else, although they may have not liked it ultimatley i am the customer and did not make the request disrespectfully.
An old saying i was taught when i started working was "when the customer walks through the doors they have your wage in their back pocket"
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SHOT360
Full Member
www.shot360.co.nz
Posts: 178
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Post by SHOT360 on Dec 17, 2009 18:10:24 GMT 12
Am I the only one? Picked up friends at the airport after 26 hours in the air. They have a rental car all sorted with U Save Car Rentals. This is not an ad, they did a great job, but I rang the 018 for their phone number in a clear voice. No plobelm meesa, we give you number. Through comes the text for Save You childcare who strangely didn't seem to know about the hire car they had arranged. Also, to make matters worse, they get phone calls like this very often. Rang again, spelt the name of the company very slowly and deliberately, guess what? Right number, job done. Bring back the Kiwis !!!!!! Am I the only one?? Hooncorp. Don't worry Hooncorp they would of charged you twice. ;D They make more money now by everyone having to ring a second time to get what they really wanted. And also make more money by you ringing to wrong number. |
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Post by 33i on Dec 17, 2009 23:23:04 GMT 12
pleased im not the only one that has a problem with telecoms crap service,after being asked to spell the persons name,then street adress and town i got someone with a completely different name in a different town.i rung back and asked to speak to an english speaking person,got put through to another non new zealander,told them my problem and suggested they employ proper english speaking people not asians,that got him going and i ended up being asked if i was a racist and that was from a telecom representitave.
i now use the internet to find numbers,cheaper and no jigaboos
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Post by Topcat on Dec 18, 2009 3:03:12 GMT 12
For a huge profit making company....they give minimal service in this area...must be all profit here.
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Post by mod46c on Dec 18, 2009 7:09:24 GMT 12
pleased im not the only one that has a problem with telecoms crap service Small point but Telecom doesn't own 018, and hasn't done so for some time. |
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