Why is it........... (Read 2,062 times)

[Rusty]

Jan 18, 2010 9:21:58 GMT 12 sharky said:

Jan 17, 2010 21:43:23 GMT 12 sonic33 said:

Usually a club has a 4-6 race programme before a meeting can be called. For a meet to be called, prior to a race being held, and a free meet the following day announced seems strange to me.

As I said in another thread, what would happen if today did not run? Lots of bucks for vegas and still a meeting to run at sum stage. Would they charge again. I think so.

Usually Rotorua are top notch. For this meet I think they Lacked.

Sonja, what would have happened if today wasn't possible to run. What would rotoruas' stance be?

Why does a track make more money if there's a rain out? I thought they would be out of pocket no hotdog and drink sales etc and there staff will still get paid some wages as they would obvously be there ready to go well before the start time of the meeting preparing things etc.

And as for the earlier post about still taking gates sales until it was called off. Of course they would! anyone going in can look at the sky or weather forecast and make there own mind up if it's worth the risk of getting wet or not. People aren't thick they know full well if they can make it there the next day or not if it does get called off before they hand over there hard earned cash.

I think tracks get a hard time weather is not in there control!

Im assuming tracks dont take a % of food sales just sign a contract with the said food suppliers and get a figure for how many meetings they are there

[youngone]

Sure we can feel sorry for the clubs when this sort of thing happens BUT this is business and we have to look at the facts.

For me;
I arrived on Saturday and knew that the weather was not the best.
I chose to wait in the car park to see if the meeting would go ahead (I could not hear the commentary from the track)
After 7.00pm I approached the gate to see what signage they had regarding refunds in the case of a rain out. No where did it say (as it says on some international concert tickets) that there would be no refund due to rain.
The sign did mention that there would be no refunds if the meeting was abandoned (but that would have been after it started)
I saw a person being given a pass out (they were going to their car to get something)
So on that basis I paid $25.00 to enter the track, no where on my ticket did it warn me that I may lose my money in the event of bad weather (again as concert tickets often do)

Not long after I paid that money the meeting was called off and (as we now know) a free meeting was scheduled at 2.00pm on Sunday. (I know it did not happen but what would the club have done if they had so many people turn up for the free meeting that they would have had to close the gate purely for safety issues but people still outside who had paid the night before)

Under the terms on the Consumer Guarantee Act I have paid for a service and that service has not been provided.

I believe that I am due a refund and will be writing to Rotorua Stock car club, enclosing copies of my ticket asking for a refund. I will be enclosing copies as I will keep the originals in case I need to take this to the small claims tribunal.

I would like to ask an official from the club why did they keep accepting money from patrons when the meeting was in doubt?

This is not a personal attack on the club, they do a fantastic job organising and running this event. However this time they have been found wanting. I suggest that they may want to look at their signage and their ticketing procedures in the event of bad weather

[petrolfumes]

Jan 18, 2010 13:17:04 GMT 12 youngone said:

Sure we can feel sorry for the clubs when this sort of thing happens BUT this is business and we have to look at the facts.

For me;
I arrived on Saturday and knew that the weather was not the best.
I chose to wait in the car park to see if the meeting would go ahead (I could not hear the commentary from the track)
After 7.00pm I approached the gate to see what signage they had regarding refunds in the case of a rain out. No where did it say (as it says on some international concert tickets) that there would be no refund due to rain.
The sign did mention that there would be no refunds if the meeting was abandoned (but that would have been after it started)
I saw a person being given a pass out (they were going to their car to get something)
So on that basis I paid $25.00 to enter the track, no where on my ticket did it warn me that I may lose my money in the event of bad weather (again as concert tickets often do)

Not long after I paid that money the meeting was called off and (as we now know) a free meeting was scheduled at 2.00pm on Sunday. (I know it did not happen but what would the club have done if they had so many people turn up for the free meeting that they would have had to close the gate purely for safety issues but people still outside who had paid the night before)

Under the terms on the Consumer Guarantee Act I have paid for a service and that service has not been provided.

I believe that I am due a refund and will be writing to Rotorua Stock car club, enclosing copies of my ticket asking for a refund. I will be enclosing copies as I will keep the originals in case I need to take this to the small claims tribunal.

I would like to ask an official from the club why did they keep accepting money from patrons when the meeting was in doubt?

This is not a personal attack on the club, they do a fantastic job organising and running this event. However this time they have been found wanting. I suggest that they may want to look at their signage and their ticketing procedures in the event of bad weather

I believe the reason that no cash is refunded would be so that they can put all the money in the bank (Recorded Turnover)
I for one will be posting in my ticket for a refund
To do things better I think the club needs to have a setup at the gate so that crowd can get refund tickets which should be printed seperatly not just a rain out ticket with a hand written PO Box on it :
In saying that the Free Meeting Scenario with Refund Choice is open to abuse as people could send in Tickets and still attend:

I'm sure the cost of printing tickets (refund and Rain out ) would not be huge :
I know if its that wet people want to get home but the Club should have things set up properly not just 5 Security on the gate who didnt appear to to helpfull to punters

Just my thoughts

[SonjaH]

I don't want this to become an excuse for even more bagging BUT. Our Policy which is in the the programme clearly states that a readmittance ticket will readmit the holder to the re-run meeting. A rain pass does not allow you to go to any other meeting of your choice it is to the meeting that was rained off and given that the meeting was rescheduled for the next day and was free what is the point of issuing thousands and thousands of rain passes which then have to be collected. If the meeting had been reschuled for later in the year and we were then going to charge at the gate we would have have issued rain passes for that meeting. This is not only a Rotorua Policy as I think you will find that most other track's rain passes are for that meeting.

Had it rained on Sunday we would have run on Monday as Marty stated. This meeting is unique in the fact that it has to run as we cant get drivers back from overseas. Same applied with the North Island Saloons we had a few days up our sleeves.

I will not comment further and we will not be refunding those who just merely write in, let's face it how do we know that they didn't actually attend the rerun meeting.

Sonja H

[Admin]

I have already locked one or two of these threads but obviously people feel the need to vent .
I have my own idea of how these things should be handled but I have not been effected on this occasion.

I do think it's time to let it rest though . You know how to contact the rotorua club so if you are really upset talk to them directly.